FAQs

Orders are processed within 2–4 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

Please note: During launches and high-volume periods, processing times may be slightly extended. We appreciate your patience as we prepare your luxury hair.

Once your order ships, you will receive a tracking number via email.

Use the link provided in that email to track your package in real time.

If you experience any issues with tracking, contact us and we’ll be happy to assist.

After placing your order, you will receive:
    1.    An order confirmation email
    2.    A shipping confirmation email once your order has been processed

If you have not received updates, please check your spam folder before contacting support.

Due to the nature of our products and for hygiene purposes, all sales are final.

We do not offer refunds or exchanges once the product has been shipped.

However, if you receive the wrong item or there is an issue with your order, please contact us within 48 hours of delivery, and we will resolve it promptly.

Yes. Our extensions are made from 100% premium human hair, offering:
    •    Natural movement
    •    Heat styling versatility
    •    Long-lasting durability
    •    A seamless blend

This is luxury hair designed to elevate your everyday look.

Our extensions are crafted from high-quality hair with reinforced wefts to minimize shedding.

While minimal shedding is normal with any extensions, proper installation and maintenance will significantly reduce it.

We recommend:
    •    Having your hair professionally installed
    •    Sealing wefts if desired
    •    Avoiding cutting tracks

Yes, our hair can be professionally colored.

We recommend having a licensed professional color your extensions to maintain the integrity and longevity of the hair.

Please note: Once hair has been chemically altered, we are no longer responsible for its condition.

For a full, natural install:
    •    12”–16”: 2–3 bundles
    •    18”–22”: 3 bundles
    •    24” and longer: 3–4 bundles

If you love a fuller look, we recommend adding an extra bundle. For custom looks, your stylist can guide you based on your desired density and style.

To maintain the longevity and luxury look of your extensions:
    •    Use sulfate-free shampoo and conditioner
    •    Wash gently in a downward motion
    •    Deep condition regularly
    •    Avoid excessive heat
    •    Always use a heat protectant
    •    Store wigs properly when not in use

With proper care, your extensions can last 2+ years.